Privacy Policy
Last updated: January 2024
1. Introduction
alpine-branch ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alpine-branch.com or engage with our services.
By using our website, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our website.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, postal address)
- Project information and service requirements
- Communications you send to us
- Any other information you choose to provide
We automatically collect certain information when you visit our website:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested quotes
- Process and fulfil your orders
- Communicate with you about our products and services
- Improve our website and customer experience
- Comply with legal obligations
- Protect our rights and prevent fraud
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist with our business operations (e.g., website hosting, email delivery)
- Professional advisors such as lawyers and accountants
- Government authorities when required by law
- Business successors in the event of a merger, acquisition, or sale
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal exceptions)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
8. Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookies Policy for detailed information about how we use cookies.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: Unit 7, 42 Industrial Drive, Dandenong South VIC 3175, Australia